We will email you to confirm your order, and we will process the order as soon as payment has been received. We will email you again when your item has been dispatched (3-5 working days). We make every effort to ensure the site is as up to date as it can be, but should an item be out of stock after you have placed an order, we will email you within five working days to clarify when we can dispatch it. Delivery is by next day courier for large items and 1st class post (signed for) for smaller items. Shipping costs will be calculated automatically within the shopping basket. If your package is not signed for and is returned to us, we will re-charge your postage fees to dispatch again. Unfortunately, we cannot despatch items outside of the UK.
Data Protection Act
To keep our customers updated with new products and prices, we like to keep in contact via email and post. If you do not wish to receive these updates, then simply email us at firstname.lastname@example.org.
We take the Data Protection Act very seriously and we would never pass your details onto a third party without prior consent.
To minimise the risk of fraud, we use PAYPAL to receive card payments from our customers. If you would prefer to pay by cheque, please email your order to email@example.com and post payments to the address below (see contact details). Your order will be dispatched once we are in receipt of the cheque and monies have been cleared.
If you are unhappy with your purchase (faulty or damaged), providing you contact us within 5 working days of receiving it by phone or email (see below for contact details), we will offer a full refund, providing the item is un-used and in its original undamaged packaging. We recommend returning items to us by a recorded/signed for delivery method. If the item is faulty or damaged, we would cover the return carriage charges.
This returns policy does not affect your statutory rights.
Phone: 01449 775775
Fax: 01449 775063
Address: Tothill, Bury Road, Stowmarket, Suffolk. IP14 3QQ.